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Black Horse PPI

When you took out your loan you were probably offered some form of loan insurance or payment protection cover. Many of these policies have been sold to customers who were not suitable or who didn’t really want or need the insurance. We take a look at what constitutes PPI mis-selling and explain how you can make a claim for compensation.

In order to ascertain whether your Black Horse PPI policy was mis-sold you should start by thinking about how your policy was sold to you. Was it over the phone or face to face? What were you told about the cover and what questions were asked?

Were your circumstances properly evaluated?

As part of your application the salesperson who sold you your cover should have asked you a series of questions regarding your circumstances. Black Horse PPI is not suitable for everyone and, therefore, thought should have been given to whether or not you could benefit from the policy. If you were over 65, were self-employed or had a pre-existing medical condition it is unlikely you could have been offered the policy. You would also be unsuitable if you were unemployed, in full time education or retired as payment protection insurance is designed to cover for loss of employment. Other circumstances that may mean the cover would be of limited use to you include if you had a similar cover in place elsewhere or were entitled to full sick pay from your employer.

Were you given the correct information?

Before taking up your Black Horse PPI policy you should have been given information regarding the policy. This is vital to ensure you were fully aware of the cover you were taking out and were able to adequately evaluate whether it was right for you. If your lender failed to explain how much the policy cost or the terms and conditions associated it could constitute mis-sale. It should also have been explained that the cover was optional.

In some cases, due to a lack of training or product knowledge or simple human error, customers were given incorrect or misleading information regarding PPI. This could include customers being told taking out the cover would improve their chances of being given a loan or that a single-premium policy (that usually only lasts for five years) would cover the full-length of a lengthy loan.

After taking out the policy you should have also been provided with written policy information and details of how to cancel the policy if you changed your mind.

Were allowed to make your own decision unpressured?

After being given all the information regarding your cover your lender should have allowed you time to decide whether or not you wished to take out the payment protection cover. If you felt rushed or pressured into making a decision this could be regarded as mis-selling.

If you would like more information about making a claim for mis-selling call our team on 0207 471 2000. We work on a no win no fee* basis and have already helped more than 60,000 customers make a claim.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B16, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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