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Capital One mis sold PPI

If you have taken out a Capital One credit card in the last 10 years you may also have been sold payment protection insurance cover. Payment protection has attracted quite a lot of media attention in recent years after it emerged the policies had been widely mis-sold. As a consequence, thousands of people have made payment protection insurance claims and received refunds.

The issues concerning PPI were exposed by the Financial Service Authority (FSA) in 2006. They found significant failings with the way some lenders were selling the cover. Following their initial investigation, the FSA undertook further investigations into specific actions by a number of lenders. It looked at Capital One PPI sales between January 2005 and April 2006 and found that the lender had failed to issue policy documentation to many customers. They also highlighted issues with Capital One’s telephone script which they felt did not include enough policy information. As a consequence of the FSA investigation, the lender was fined £175,000 and there was a spike in Capital One mis sold PPI claims.

If you have considered making payment protection claims, but are unsure of what to do the process is simple. Just call our claims team on 0207 471 2000. We have a wealth of experience helping customers making payment protection claims and can often settle complaints in just eight weeks. We also assist customers making claims for unfair credit card charges. Following an 2006 investigation by the Office of Fair Trading, you may now be entitled to claim back unfair late payment and over the limit fees applied to your credit card.

For more information on Capital One mis sold PPI claims or claiming back unfair credit card charges speak to a member of our team today. You really could be owed thousands of pounds in compensation.


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