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Halifax Loan Protection

In the last five years the number of people making a payment protection claim has risen dramatically. The increase can be largely attributed to the rise in public awareness of the issue of mis-selling.

The problem of mis-selling was first exposed by the Citizens Advice Bureau in 2005 when they launched a ‘super complaint’ regarding the issue. A year later investigations by the Financial Services Authority and the Office of Fair Trading shone further light on the issue and many failings were discovered. Several lenders were fined and this led to the significant rise in PPI claims.

Although mis-selling can occur in a number of different ways fundamentally it means that there was an issue of some kind at the point of sale. This can range from incomplete information being given to a customer being sold a policy they were ineligible to use. PPI is not suitable for everyone and sales need to be carefully monitored.

Since the Financial Service Authority and Office of Fair Trading investigations there has also been an increase in awareness of the issue of mis-selling amongst lenders. Most have closely examined the way they sell the cover and improved staff training and internal processes to monitor sales. It is estimated that many thousands of people may still be entitled to make a claim, though, as a result of being mis-sold cover in the past.

If you think your Halifax loan protection policy was mis-sold you have the right to make a complaint and, if it is proven your policy was mis-sold, you could receive compensation. The amount of compensation you may receive will depend on the size and age of your policy, but, ordinarily, you may expect to receive a full refund of premiums paid plus interest at 8%.

If you require assistance making your PPI claim, speak to a member of our team today on 0207 471 2000.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit 16, Elysium Gate, 126 New Kings Road, London, SW6 4LZ and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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