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MBNA Loan Protection

Payment protection insurance claims have risen consistently over the last five years. The huge surge in complaints was prompted by several high profile investigations by the Citizens Advice Bureau, the Office of Fair Trading and the Financial Services Authority. The investigations revealed a number of significant failings with the way the cover was being sold by many lenders. The most significant of these failings can be regarded as so severe that the policy may be regarded as mis-sold. Where a policy is mis-sold a customer has the right to make a complaint and may be entitled to receive compensation.

If you are unsure whether your MBNA loan protection policy was mis-sold, you should think about the circumstances under which your policy was sold to you. Were you given incorrect or incomplete information or were you sold a policy you didn’t want or need?

Incorrect or incomplete information?

In order to make an informed decision whether or not to take out your payment protection insurance policy you should have been given full information regarding the cover. If you did not receive full or accurate information then your MBNA loan protection policy may be deemed to have been mis-sold and you may be able to make a claim. Examples of this type of mis-selling include: being told you had to have the cover, being told taking out the cover would improve your chances of being given the loan and being sold the policy without the full costs being made clear.

Sold a policy you didn’t want or need?

Not everyone needs or wants PPI. PPI can be expensive, so if you are in stable employment or have full sick pay entitlement from your employer then you may not require the cover. You may also have cover in place elsewhere.

If you think you were sold a policy you did not need or that you were given incorrect or incomplete information at the point of sale your MBNA loan protection policy may have been mis-sold and you may be entitled to make a claim. We have already helped thousands of customers to pursue claims for mis-sold PPI and we can also help you recover unfair bank charges. To find out more call 0207 471 2000.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B16, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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