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Nationwide payment protection

If you suspect you may have been mis sold payment protection you may be unsure how to proceed with a complaint or go about reclaiming PPI.

Do you have payment protection cover?

Payment protection insurance was sold alongside mortgages, loans and credit cards. To find out whether Nationwide Payment Protection, or a similar cover provided by another lender, check your original loan agreement or a recent statement. Some lenders call PPI by different names including accident, sickness and involuntary unemployment; loan cover and loan protection.

Was your cover mis-sold?

Once you have discovered whether you have Nationwide payment protection cover or similar cover from another lender you need to establish whether your policy was mis-sold. The reason for mis-selling can vary quite considerably. For example, your policy may be considered to be mis-sold if you were not given full information regarding the terms and conditions of the insurance. Similarly if you were not made fully aware of the costs connected with the policy. In other instances customers were given inaccurate or misleading information. For example, some customers were told taking out payment protection cover would improve their chances of being approved for the loan or that the insurance was compulsory.

Your policy may also have been mis-sold if you were sold a policy that you didn’t need or were ineligible to use. In many cases customers who were retired or in full time education were sold the insurance even though it is designed to cover for loss of employment and would, therefore, be unsuitable for their needs. Similarly, many customers who were over the age of sixty-five or who had serious pre-existing medical conditions were sold the cover despite their personal circumstances meaning they would be ineligible to use the cover. Often these customers paid premiums in good faith and did not discover they could not use the insurance until they needed to do so.

Can I claim compensation?

If you believe your Natwest payment protection policy was mis-sold you have the right to make a complaint. If it is proved you have been mis-sold you could normally expect to receive a full refund of premiums paid plus 8% interest. The exact amount of compensation you receive will, therefore, depend on the age and size of your payment protection policy. I is important to note; however, that you can make a complaint even if you have repaid your loan in full.

How do I start making my claim?

If you would like assistance making your claim we can help. We work on a No Win No Fee* basis and have already assisted more than 60,000 customers.

We can also assist you in recovering unfair bank charges if you have paid over the limit or late payment fees on your credit card that you regard as unfair. To find out more about the claims process and how we may be able to assist you speak to one of our claims team today by calling 0207 471 2000.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.justice.gov.uk/claims-regulation number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office and registered office is at Suite 2, Unit 25, The Coda Centre, Munster Road, London, SW6 6AW. VAT Registration number 945 3375 06.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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