Lloyds TSB has revealed that it has received just under 2,000 complaints a day since the beginning of 2010.Around 300,000 complaints were sent into Britain's biggest bank in the first six months of the year.Of those complaints, just one in ten ended in an apology or compensation with the firm simply dismissing the remaining 90 per cent.Just over half of the 41,000 complaints relating to insurance products and the mis-selling of payment protection insurance were upheld in the customers favour.The bank has also closed 600,000 outstanding complaints this year following the ruling on the overdraft charge case which was found in favour of the bank.The Financial Services Authority recently brought in new regulation which instructed UK banks to publish their complaint records.Earlier this year, Royal Bank of Scotland revealed it received more than 1,600 complaints every day and upheld around 80 per cent of these.Posted by Amir HussainAmir specialises in personal loans, consumer debt and debt management
Belmont Thornton Ltd. is regulated by the Ministry of Justice in respect of regulated claims management activities; our registration is recorded on the website www.claimsregulation.gov.uk/search.aspx number 18273
Belmont Thornton Ltd. is incorporated in England and Wales, Company number 6621233, whose head office and registered office is at Suite 2, Unit 25, The Coda Centre, Munster Road, London, SW6 6AW. VAT Registration number 945 3375 06.
Belmont Thornton Ltd is registered with the Information Commissioners Office. Registration number Z1728023 and holds a Credit Consumer License issued by the Office of Fair Trading license number 634655.
Please note that calls may be recorded and email traffic monitored for the purposes of security and staff training.
* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.
By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide