Barclays Bank has revealed it has reduced the number of complaints related to issues such as credit card charges.During 2011, there was a 31 per cent drop in complaints relating to banking compared with the previous 12 months, with figures from the second half of the year ten per cent lower than in the first six months.The General Insurance and Pure Protection category was the most significant exception to this decline, although the majority of issues customers had with the bank that related to this field were due to Payment Protection Insurance (PPI).Excluding PPI claims, the overall volume of problems experienced a year-on-year fall of 29 per cent.Barclays recently claimed PPI compensation payouts impacted its bottom line in 2011.Chief executive of Barclays Retail and Business Banking Anthony Jenkins said: "Tackling complaints is our top priority and today's figures show real sustained progress on delivering on our commitments, with a reduction of over 30 per cent in banking complaints."Charles Baker Charles is a reputed financial analyst with decades of experience under his belt.
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