Nearly 6,000 people made compensation claims for payment protection insurance (PPI) refunds to the Financial Ombudsman in the previous financial year, despite not being entitled to make a PPI claim.However, these made up less than four per cent of the total number of PPI claims.Furthermore, there was a 28 per cent increase in the number of complaints the service received in this period compared to the previous year.However, the number of people complaining about missold PPI rose by 51 per cent over this timeframe, with 157,716 complaints received.Chief ombudsman Natalie Ceeney said: "I think it's perfectly understandable for people to ask their bank - did I have PPI?"More than £9 billion has been set aside for PPI refunds from a wide range of institutions and lenders.Director of consumer advocacy group Which? Richard Lloyd recently argued many banks need to transform the way they deal with these grievances.John Fieldman Having worked in the city for 19 years, John's main focus is interest rates and corporate finance.
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