Nationwide has revealed its successes with dealing with payment protection insurance (PPI) claims.It has some of the lowest number of PPI complaints in the whole of the market, being 81 per cent better than the average within the industry in handling these issues.Furthermore, when it comes to overall complaints, Nationwide states it performs 60 per cent better than that typically seen by the sector.Divisional director of customer experience for the lender Jenny Groves said: "We know that consumers want clarity from the industry around how to make a PPI complaint."Therefore, the firm has unveiled several measures that should help members of the public who wish to reclaim PPI, with the company working alongside Moneysavingexpert and Which? to develop these.However, the Daily Mail recently reported that a Money Mail reader received a £1,300 PPI refund from Nationwide but the bank used this money to pay off existing debts the consumer had, despite him already agreeing a lenient payment plan with the bank.The company told the news source it aims to be "fair and reasonable".Samantha Clarke Samantha is a former banking assistant and has over ten years experience in retail banking.
Belmont Thornton Ltd. is regulated by the Ministry of Justice in respect of regulated claims management activities; our registration is recorded on the website www.claimsregulation.gov.uk/search.aspx number 18273
Belmont Thornton Ltd. is incorporated in England and Wales, Company number 6621233, whose head office and registered office is at Suite 2, Unit 25, The Coda Centre, Munster Road, London, SW6 6AW. VAT Registration number 945 3375 06.
Belmont Thornton Ltd is registered with the Information Commissioners Office. Registration number Z1728023 and holds a Credit Consumer License issued by the Office of Fair Trading license number 634655.
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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.
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