PPI Claim News - 27/7/2012
Nationwide customers affected by duplicate bank charges
Thousands of Nationwide customers suffered from duplicate bank charges this week.
A statement from the bank revealed 704,426 accounts were affected by an issue, which resulted in debit card transactions being processed twice, once on July 24th and again on July 25th.
Jenny Groves, divisional director for customer experience at Nationwide, said the number of people who had transactions declined as a result of the problem was fewer than 50,000.
Any people who lost money as a result of this problem will be given bank refunds and will be "reimbursed in full", she revealed.
The representative issued an apology from the bank and assured people that the problem will be corrected, stating the company is sorry for any "inconvenience or uncertainty" the issue caused.
"None of our customers will suffer financial loss as a result of this one-off error," she declared.
The bank ascribed the problem of duplicate bank charges to "human error" and asserted it will be a "one-off, isolated incident".
Charles is a reputed financial analyst with decades of experience under his belt.
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