PPI Claim News - 2/8/2012
'Make a bank claim' if affected by lenders' computer troubles
People who were affected by the recent duplicate bank charges or who missed payments because of recent computer errors among money-lenders may be able to make a bank claim, the Financial Ombudsman Service (FOS) has revealed.
NatWest, Ulster Bank and the Royal Bank of Scotland had trouble updating balances when loan charges or other costs were incurred or when money was paid in.
According to the FOS, some of the problems people have faced as a result of these issues include delays in wages being received, missing repayments to credit card claims, as well as additional costs such as parking fines, trading losses or inconvenience.
This could have led to people being embarrassed because they missed payments or could not repay a debt, while others could have had their day disrupted as they tried to resolve the issue.
It recommended that people keep any paperwork that illustrates these expenses, noting this will help them back up their compensation case.
As well as credit card, mortgage and bank statements, bus tickets, receipts, phone bills and emails can all be used as evidence, the public body remarked.
Samantha is a former banking assistant and has over ten years experience in retail banking.
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