The payment protection insurance (PPI) scandal and the failure in the banking system that contributed to the global downturn could have impacted people's faith in banks.Chief executive officer of Royal Bank of Scotland (RBS) Stephen Hester has revealed he intends to make his company a model for the rest of the sector and is therefore effecting a change to the culture of the firm.The overwhelming majority of his staff are hardworking, decent and honest people who put their clients first, he remarked.After the boom times in the economy, the banking sector had "come down to earth with a bump", the business leader claimed.This could have led to the industry becoming detached from wider society, Mr Hester added."We have continued to make the bank safer and stronger as we clean up problems of the past," he remarked.During the first half of 2012, RBS Group reported an operating profit of £1,834 million.Amir Hussain Amir specialises in personal loans, consumer debt and debt management.
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