The Cooperative Bank is to launch a bonus scheme for its sales staff that aims to only incentivise good customer service.While the bank claims to have always rewarded its employees based on this factor, it pointed out that October 1st represents the first time this issue has been the only element of its reward schemes.This comes as the Financial Services Authority suggested that the payment protection insurance misselling scandal is partially the result of poorly-managed sales incentives within the industry.Furthermore, the Cooperative revealed its Customer Service Bonus Scheme will reward branches instead of individual staff, with a similar programme scheduled to be rolled-out to call centre workers at a later point in 2012."Many people are crying out for a high street bank they can trust and we are committed to providing customers with an alternative which puts their needs and experience first," the lender's chief executive Barry Tootell said.Jennifer Haines Jennifer's speciality knowledge is credit card changes and balance transfers.
Belmont Thornton Ltd. is regulated by the Ministry of Justice in respect of regulated
claims management activities; our registration is recorded on the website www.claimsregulation.gov.uk/search.aspx
Belmont Thornton Ltd. is incorporated in England and Wales, Company number 6621233,
whose head office and registered office is at Suite 2, Unit 25, The Coda Centre,
Munster Road, London, SW6 6AW. VAT Registration number 945 3375 06.
Belmont Thornton Ltd is registered with the Information Commissioners Office. Registration number Z1728023
and holds a Credit Consumer License issued by the Office of Fair Trading license
Please note that calls may be recorded and email traffic monitored for the purposes
of security and staff training.
* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are
no upfront costs to pay. Our fee only becomes payable on a successful outcome of
a claim. A cancellation fee is payable if you decide that having instructed Belmont
Thornton to act on your behalf, and after 14 days of signing your Letter of Authority,
you do not wish to continue pursuing your claim with us. The cancellation fee is
the reasonable costs incurred for the work undertaken. Please see our terms of engagement.
By using our web-site, you agree that we can place the types of cookies described