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Bank charges: RBS in mobile app fault

Customers at Royal Bank of Scotland (RBS) may have been unable to log into their accounts on March 28th following a fault with its mobile banking app.

RBS has apologised to its customers for any inconvenience and said that the service was now up and running again.

Customers at subsidiaries of RBS, Natwest and Ulster Bank, were affected by the technical glitch with the mobile app.

Over one million people use the bank’s mobile app.

This is not the first technical problem that RBS has had recently.

Earlier in March, a computer error locked users out of their accounts. Customers were unable to bank online or over the phone and some said that their cards had been swallowed by cash machines.

The bank also had problems last summer when a software update caused an error that locked users out of their accounts for several days, this meant that they would have been unable to pay bills.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801564687-ADNFCR



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