Belmont Thornton Logo
PPI Claims - About PPI

PPI Claim News

Credit card charges: Rogue charges on M&S contactless cards

Customers at Marks & Spencer (M&S) have been facing technical issues when paying for goods on their contactless cards.

There have been cases where customers have been charged twice for their goods. Payment has been taken from their card when they have been using another payment method and their card has been in their purse or wallet. 

This is in spite of the fact that contactless terminals are only supposed to take payments when a card is within four centimetres of it.

Incidents such as these raise issues over the safety of using contactless cards.

Suggestions for ensuring that their cards are safe have been that consumers buy purses or wallets with metal woven into them or to wrap their cards in foil.

Nevertheless, customers should check their balances if they feel an issue such as this has occurred. 

In many cases at M&S, customers were unaware until they received their statements days later. Potentially, this could cause customers to fall into their overdrafts without realising.

Jennifer Haines

Jennifer's speciality knowledge is credit card changes and balance transfers.ADNFCR-2776-ID-801588228-ADNFCR

Bookmark and Share
Tell a Friend
blog comments powered by Disqus

Enquiry Form

First Name 
Last Name 
Mobile Phone
Home Phone
Address Line 1 
Post Code 
Claim Back Mis-Sold PPI Button

Belmont Thornton Limited is regulated by the Financial Conduct Authority in respect of regulated claims management activities; FRN:838450

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B11, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

By using our web-site, you agree that we can place the types of cookies described in our privacy policy on your device.Hide