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Which? urges Lloyds customers to re-submit PPI refunds

Following reports that claims against mis-sold payment protection insurance (PPI) had been unlawfully rejected, customers at Lloyds Banking Group have been urged to re-submit their complaints.

It was revealed that staff at one of the bank's biggest complaints centres, the Royal Mint Court, were taught to push the idea that Lloyds had never mis-sold PPI and encouraged to reject claims because consumers would not be likely to pursue them again.

Executive director of Which?, Richard Lloyd, said that people should put their claim forward again if they did not believe LLoyds had investigated it properly. Additionally, he criticised the financial sector's approach to PPI mis-selling.

Where Lloyds was concerned, he added: "Instead of peddling the myth that many PPI complaints are fraudulent, Lloyds should have been getting their own house in order and properly dealing with legitimate complaints."

Lloyds said that it has been addressing issues at the Royal Mint Court and has separated from its supplier, Deloitte, as a result.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801598156-ADNFCR

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