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Payment Protection Scam

After three high profile investigations the number of people choosing to claim back PPI has risen significantly. The investigations, carried out by the Office of Fair Trading, Financial Service Authority and the Citizens Advice Bureau, all revealed issues with the way the cover was being sold. Some customers were found to have had policies added without their consent while others had been sold cover they were ineligible to use. Since the first investigation was first carried out in 2005 more than 1.5 complaints have been submitted to the Financial Service Authority leading the issue to be dubbed the 'payment protection scam.'

Why So Many PPI Claims?

 It is difficult to say why the mis-selling of payment protection insurance became such a widespread issue, but the number of customers claiming back bank charges clearly shows the scale of the problem. In part, at least, the problem is likely to have been amplified by the fact there are many different circumstances under which policies could be mis-sold.

How is PPI Mis Sold?

Since the 'payment protection scam' revolves around mis sold PPI it is important to understand just how PPI was mis sold. There are a number of ways in which this cover can be considered mis sold and for a complete list you might want to browse through Belmont Thornton website. Nonetheless, some of the common ways in which PPI was mis sold include:

  • Incorrectly telling the customer the  loan was contingent upon purchasing PPI
  • Selling PPI to consumers over the age of 65
  • Selling PPI to those with pre-existing conditions
  • Using opt out rather than opt in
  • Adding cover to the loan without the borrower's knowledge
  • Failing to make customers aware of the full terms and conditions
  • Selling Single Premium policies without making the customer aware it may not cover the whole life of the loan
  • Selling cover to customers who were unemployed, retired or in full-time education, who were unsuitable for the cover

To find out more information about the payment protection scam or to start your claim call our team on 0207 471 2000. Remember, you may have been mis-sold payment protection cover on a loan, credit card or mortgage and you have the right to make a complaint even if your loan is already paid off.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit 16, Elysium Gate, 126 New Kings Road, London, SW6 4LZ and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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