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Understanding the PPI claims process can be a bit problematic for some people who have had little or no dealings with financial matters. In fact, these are the very people who had been most vulnerable to the PPI racket that swept the UK over the past decade or so. Whilst some analysts went as far as calling the problem a racket of major proportions, this did little to help consumers understand how to file payment protection claims on mis sold PPI. Within the past few years there has been a surge in the number of claims management services available in response to this need. Unfortunately, all are not as ethical or as knowledgeable as they should be, so there are a few guidelines you may want to follow when seeking professional counsel.

Minimal Registrations/Certifications Required

Before even making that very first call to speak with representatives of claims management services check their credentials! Since regulated claims management activities are overseen by the Ministry of Justice, registration with this agency is of utmost importance. As well, respectable claims companies should be registered with the Information Commissioner's Office because they will be dealing with private and often sensitive collection and transmission of information pertaining to financial matters involving the claimant they are representing. Of course qualified claims management services should also hold a Credit Consumer licence as issued by the Office of Fair Trading. Don't settle for anything less than these credentials as you could land yourself in deeper financial difficulties than you may already be in as the result of mis sold PPI.

Claims Management Services and Fees

It should go without saying that the primary service offered by this type of organisation should be to assist payment protection policyholders file claims for mis sold PPI. However, in doing this the claims team will be digging into just how the insurance was mis sold which should enlighten the consumer to some degree. Hopefully this will provide the knowledge needed to avoid falling into the same pitfall again down the road. Claims management services should be able to answer any questions the claimant should have and should be able to do one of two things if the claim is denied on the first go round. A professional claims team should be able to either negotiate an acceptable settlement with the lender or take the claim through the appeals process with the Financial Ombudsman Service. These are tasks that the average consumer would have no experience with and thus the need for claims management services

If you are looking for a claims team to represent you in your claim for mis sold PPI, you can find no better than Belmont Thornton, Belmont Thornton. We hold all the above mentioned registrations and hold a Credit Consumer license as issued by the Office of Fair Trading. We have helped thousands of UK claimants in their quest to claim back PPI and offer a no win no fee* service. To speak with a member of our claims team today call 0207 471 2000 or if you would like a call back within 24 hours, simply fill out the brief contact form on this site. Within a day you could be on a fast track to claiming back PPI.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B16, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

Please note that calls may be monitored for the purposes of staff training.

* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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