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Bank claim: Survey finds complaints handled poorly

Bank customers have been proven to be unhappy with the way their complaints have been handled, a study has revealed.

The magazine, Which?, found that roughly one quarter of the 2,000 people it surveyed had complained to their bank within the last year. Of these, about one fifth found that said that they were unhappy with the response that they had received.

Customer service was one of the top reasons for consumers to complain.

A spokesperson for Which?, Richard Lloyd, said: "There's been a lot to complain about in banking over the last few years and to win back our trust they must sort out their complaints handling.”

Which? was also instrumental in uncovering the payment protection insurance (PPI) mis-selling scandal. Since then, PPI has become the most complained about banking product in British history and banks have had to set aside billions of pounds to pay for consumer claims.

Samantha Clarke

Samantha is a former banking assistant and has over ten years experience in retail banking.ADNFCR-2776-ID-801571358-ADNFCR



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