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Deloitte denies axing over PPI refunds

Deloitte has denied claims that its ties with Lloyds Banking Group were cut over the handling of payment protection insurance (PPI) claims.

The accountancy firm had been supplying one of the biggest complaints centres for Lloyds, the Royal Mint Court.

Lloyds said it had ceased working with Deloitte when it was revealed that staff at the centre were being taught to "play the system" in terms of complaints handling and consumer claims were being dismissed regardless of whether or not they were legitimate.

Yet Deloitte responded by saying that it had followed instructions from the bank. A spokeswoman for the company said: "In processing claims in accordance with those bank policies and procedures, we provided a high level of service throughout the period."

It has also been revealed that Deloitte has been handling some PPI claims for Barclays.

Meanwhile, customers at Lloyds have been urged by Which? to re-submit their PPI claims if they feel they were not properly addressed.

Charles Baker

Charles is a reputed financial analyst with decades of experience under his belt.ADNFCR-2776-ID-801598176-ADNFCR



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