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Payment Protection Letter

 If you are interested in making payment protection insurance claims you may be unsure where to start. The first step is always to confirm you actually have payment protection insurance on your mortgage, loan or credit card. The easiest way to confirm you have the cover is to examine your original agreement or a recent statement. Payment protection insurance may be known by a number of different names including: loan protection; accident, sickness and unemployment cover and mortgage payment protection insurance cover.

How was your policy mis-sold?

The next step before you start your payment protection letter is to consider exactly how your policy was mis-sold. It is often helpful to think at what happened at the time you purchased your policy, what information you were given and what questions you were asked. Common reasons a policy may be considered mis-sold include:
- If the policyholder was aged 65 or over at the time of sale.
- If the policyholder had a pre-existing medical condition at the time of sale.
- If the policyholder felt pressured into taking out the cover.
- If the full terms and conditions were not explained.
- If the full costs were not explained.
- If the customer was unemployed, retired or in full time education

Once you have established how your policy was mis-sold you are ready to start your payment protection letter and to request your payment protection refunds.

Claiming PPI Refunds

If you would like help making your payment protection claim, call the PPI claims company team on 0207 471 2000.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B16, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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