In November 2010 The British Banking Association requested a judicial review of new Financial Services Authority (FSA) guidelines that could force banks and other lenders to examine millions of past ppi sales.
The judicial review is still ongoing, but it has thrown the ppi claim procedure into chaos with many unhappy customers unsure whether they can still make a complaint. The situation has been made worse as many banks are refusing to look at any ppi claim until the review is complete.
The good news is that by refusing to consider complaints the banks are in breach of other FSA guidelines and customers have the right to escalate their ppi claim to The Financial Ombudsman service (FOS) for consideration. In the three months leading up to the end of 2010 a record 24,995 claims were referred to the FOS, many of these as a direct result of problems caused by the pending judicial review.
How do I know if I have a valid ppi claim?
There are many reasons why a ppi policy may have been mis-sold. Below are some examples:
- The ppi policy was added without the customer's knowledge.
- The terms and conditions of the policy were not fully explained to the customer.
- The full cost of the policy was not made clear.
- The customer was unemployed, retired, in full time education or over the age of 65.
- The customer was not asked whether they had an existing medical condition or if they had cover in place elsewhere.
- The customer was told they had to have the ppi policy or they would not get the loan/credit.
These are just some of the many ways in which a ppi policy may be mis-sold. Still unsure whether you could make a ppi claim? Call our customer care team on 0207 471 2000.
I want to make a claim, but where do I start?
We aim to make your ppi claim as quick and easy as possible. We specialise in these type of complaints and work on a No Win, No Fee basis. Simply complete the quick claim form at the top of the page and we will send you a claim pack with everything you need to get started.