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PPI Halifax

If you have taken out a loan or mortgage in the last 20 years it is very likely your bank, building society or broker would also have offered you some kind of payment protection insurance. Payment protection cover was designed to cover a borrower’s debt repayments in the event they were unable to work due to accident, sickness or involuntary unemployment. Many people, therefore, the cover invaluable particularly where loss of employment could, ultimately, lead to the loss of their home.

Issues with payment protection insurance, such as PPI Halifax, started to emerge in 2006 when investigations by The Office of Fair Trading and The Financial Services Authority revealed significant failings in the way that some lenders were selling the cover. It was found that many lenders had failed to put in place adequate processes to protect customers being mis-sold an unsuitable policy and mis-selling had become a widespread issue throughout the financial world.

The ways in which policies had been mis-sold varied considerably, but following the investigations there was a significant rise in the number of unhappy customers applying for PPI refunds and some patterns began to emerge.

In many cases customers complained they had not been made fully aware of the costs or conditions attached to their policies, while others were incorrectly told the policies were compulsory or taking out the cover would improve their chance of being approved for the loan. It some cases policies were even added without the customer’s consent or were sold to customers whose circumstances meant they would be unable to use them.

If you would like to make a PPI Halifax claim or a PPI claim against any other lender we can help. Call 0207 471 2000 to speak to a member of our claims team today. Alternatively, you can complete our quick claim form and we will send you out a claims pack in the post. We have already helped more than 60,000 customers and recovered in excess of £50 million.


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Belmont Thornton Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; our registration is recorded on the website www.gov.uk/moj/cmr number 18273

Belmont Thornton Limited is incorporated in England and Wales, Company number 6621233, whose head office at Unit B16, Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN and registered office at Harwood House, 43 Harwood Road, London, SW6 4QP.

Belmont Thornton Limited is registered with the Information Commissioners Office. Registration number Z1728023.

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* Belmont Thornton operates on a "No Win No Fee" basis. This means that there are no upfront costs to pay. Our fee only becomes payable on a successful outcome of a claim. A cancellation fee is payable if you decide that having instructed Belmont Thornton to act on your behalf, and after 14 days of signing your Letter of Authority, you do not wish to continue pursuing your claim with us. The cancellation fee is the reasonable costs incurred for the work undertaken. Please see our terms of engagement.

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